Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 2 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
You can check the status of your most recent orders by visiting our “Order Status/Tracking” page. This is the easiest and fastest way to get the most current information regarding your order(s).
Import taxes & duties
Customers receiving their order at an address outside of the EU are responsible for paying applicable taxes, duties, and customs charges. We are not responsible for any customs charges or fees. If fees are not paid, your order may be sent back to us, or continued to be held by the Customs or Government or other authority in the country of deliverance.
Yes return happen, it’s ok. We want all our customers satisfied.
If you want to return an order, write us an email to firstname.lastname@example.org with your order number within 30 days of the ship date. We only accept items in the original packaging and unopened bottles.
You don’t need to explain anything, simply email us and we’ll help you through all the steps. No questions asked. No restocking fees. If goods are to be returned to Belgian Beer Traders, they must be returned in their original packaging. You will be refunded for the goods once received back into our warehouse, minus applicable shipping costs.
Unfortunately, fragile items are sometimes damaged in shipping.
If an attempted delivery is obviously damaged, you are within your rights to refuse the order, at which point it will be returned to us. If you choose to do this, please contact our Customer Service at email@example.com and we will issue either a resend of the order, or a full refund, whichever is preferable.
We ask that you report to Customer Service the receipt of a damaged product within 48 hours of delivery and do not discard the damaged item and its packaging. If you fail to report damages in this time frame, we won’t be able to file a claim with the carrier which means we can’t accept responsibility for the damages.
We cannot accept responsibility for delivery failure if you provide an incorrect address and postal code or incorrect contact telephone number. Please check this information when placing your order.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.